Alta Vista Holiday Lighting – Service Agreement
Effective Date: 09/23/2026
This Standard Service Agreement (the “Agreement”) governs holiday-lighting services provided by Alta Vista Holiday Lighting LLC, doing business as Alta Vista Holiday Lighting (“Alta Vista,” “we,” “us,” or “our”).
Each customer’s approved proposal identifies the customer, service address, scope of work, materials, pricing, deposit, and estimated service schedule. By signing or electronically approving a proposal that references this Agreement, the customer (“Customer”) acknowledges receiving, reviewing, and agreeing to this Agreement.
1. Scope of Services
1.1. Alta Vista will provide the products and services described in the Customer’s approved proposal, which may include design, consultation, installation, seasonal maintenance, takedown, labeling, packaging, and storage.
1.2. Services or materials not expressly included in the approved proposal are not included in the project price.
1.3. Changes to the approved design, materials, quantities, or scope of work may result in additional charges or scheduling changes.
1.4. Any substantial change must be approved by the Customer and Alta Vista in writing before the additional or modified work is performed.
2. Proposal Approval, Deposit, and Payment
2.1. Unless otherwise stated in the approved proposal, a 50% deposit is required after proposal approval to reserve installation availability and authorize the purchase, preparation, or allocation of project-specific materials. An installation date is not officially secured until Alta Vista receives both the approved proposal and the required deposit.
2.2. Unless otherwise agreed in writing, the remaining 50% balance is due immediately upon completion of the installation.
2.3. Additional work or approved changes may be invoiced separately and are due according to the terms shown on the applicable invoice.
2.4. Applicable sales tax will be added to the project price and collected as shown in the approved proposal or invoice.
2.5. Alta Vista accepts cash, check, major credit or debit cards, and other approved electronic payment methods. A payment is not considered received until it has cleared or been successfully processed.
2.6. Invoices are due upon receipt unless otherwise stated in writing. To the extent permitted by law, Alta Vista may suspend maintenance, storage, future installation, and other nonessential services while an account is past due. This does not prevent Alta Vista from accessing the property to remove materials owned by Alta Vista at an agreed or otherwise lawful time.
2.7. The Customer agrees to pay reasonable collection costs resulting from nonpayment where permitted by law.
3. Seasonal Use and Ownership of Materials
3.1. Unless the approved proposal expressly identifies particular materials as a purchase, all lighting, wiring, bulbs, clips, timers, extension cords, décor, and related materials supplied by Alta Vista are provided as part of a seasonal lighting package and remain the exclusive property of Alta Vista Holiday Lighting LLC.
3.2. The Customer receives the right to use the installed display at the service address during the applicable display season. The Customer may not sell, transfer, relocate, remove, alter, repair, or permit another party to service Alta Vista’s materials without Alta Vista’s prior written approval.
3.3. When takedown and storage are included in the approved proposal, Alta Vista will remove, label, package, and store its materials after the display season. Future-season design, installation, maintenance, takedown, and storage require a new or renewed proposal.
3.4. If the approved proposal expressly identifies particular materials as a purchase, ownership of only those identified materials transfers to the Customer after Alta Vista receives full payment.
3.5. Alta Vista is not responsible for the condition, compatibility, performance, or lifespan of Customer-supplied lighting or décor. Additional charges may apply when Customer-supplied products require unexpected preparation, repair, replacement, or additional labor.
4. Installation and Takedown
4.1. Alta Vista will perform the installation in a professional and workmanlike manner, subject to property conditions, weather, access, and safety requirements.
4.2. Takedown is included only when stated in the approved proposal and will generally occur during Alta Vista’s seasonal removal period unless otherwise arranged in writing.
4.3. Installation and takedown dates may be provided as estimated service dates or windows rather than guaranteed dates.
4.4. The Customer grants Alta Vista reasonable access to the service address for installation, maintenance, inspection, takedown, and other agreed services.
4.5. Alta Vista may stop, postpone, modify, or decline work if unsafe conditions, unsuitable surfaces, inadequate electrical service, undisclosed hazards, inaccessible work areas, or work outside the approved scope are discovered.
4.6. Alta Vista will make reasonable efforts to leave the active work area free of installation-related debris upon completion of its work.
5. Seasonal Maintenance
5.1. Reasonable seasonal maintenance is included for lighting and décor supplied and installed by Alta Vista during the applicable display season, unless otherwise stated in the approved proposal.
5.2. Included maintenance may cover:
Failed bulbs or components
Loose clips or displaced strands
Timer adjustments
Connection issues resulting from Alta Vista’s installation
5.3. The Customer must notify Alta Vista promptly after discovering an issue and provide reasonable access for service.
5.4. Complimentary maintenance does not cover repairs resulting from:
Customer or third-party tampering, alterations, or unauthorized repairs
Customer-supplied products
Pets, animals, pests, landscapers, contractors, vehicles, or equipment
Vandalism, theft, or intentional damage
Defective outlets, inadequate electrical service, or unrelated power issues
Severe weather, falling branches, flooding, or circumstances outside Alta Vista’s reasonable control
5.5. Repairs excluded from complimentary maintenance may result in additional charges after notice to the Customer.
6. Customer Responsibilities
The Customer agrees to:
6.1. Provide accurate information concerning the property and requested work.
6.2. Provide safe and reasonably clear access to all necessary installation, maintenance, and removal areas.
6.3. Provide accessible, functional, and suitable outdoor electrical outlets.
6.4. Ensure the property has sufficient electrical capacity for the approved display.
6.5. Notify Alta Vista of loose shingles, damaged gutters, electrical issues, underground systems, pets, security systems, landscaping concerns, or other known hazards.
6.6. Keep landscaping reasonably accessible for installation and removal.
6.7. Obtain any required approval from the property owner, landlord, condominium association, homeowners association, or other responsible party.
6.8. Keep people, pets, vehicles, and personal property away from active work areas.
6.9. Avoid connecting additional equipment to or modifying the installed system without Alta Vista’s written approval.
7. Scheduling, Weather, and Delays
7.1. Installation scheduling is based on proposal approval, deposit receipt, project requirements, location, seasonal availability, and weather.
7.2. Rain, snow, ice, wind, unsafe roof or ladder conditions, product delays, or other circumstances may require installation, maintenance, or takedown to be rescheduled.
7.3. Alta Vista is not responsible for delays caused by weather, unsafe conditions, utility interruptions, product shortages, inaccessible property, acts or omissions of third parties, or circumstances outside its reasonable control.
7.4. Alta Vista will make reasonable efforts to notify the Customer of material delays and reschedule the work as soon as safely and reasonably practical.
8. Property Conditions and Responsibility
8.1. Alta Vista will take reasonable precautions while performing its services.
8.2. Alta Vista is not responsible for pre-existing, concealed, deteriorated, defective, or undisclosed property conditions, including:
Loose or damaged shingles
Weak or damaged gutters
Deteriorated trim, siding, or masonry
Fragile landscaping
Defective outlets or electrical systems
Structural issues
Improper prior repairs
8.3. Alta Vista is not responsible for damage, outages, or service interruptions caused by severe weather, animals, pests, vandalism, theft, utility failure, Customer actions, or third parties.
8.4. The Customer is responsible for damage to Alta Vista’s materials and additional service requirements caused by the Customer, the Customer’s guests, contractors, landscapers, vehicles, pets, property conditions, or other circumstances outside Alta Vista’s reasonable control.
8.5. Nothing in this Agreement excludes or limits responsibility that cannot lawfully be excluded or limited.
9. Electrical Conditions
9.1. The Customer is responsible for providing functional electrical outlets and sufficient electrical capacity.
9.2. Alta Vista does not perform permanent electrical modifications as part of its holiday-lighting services.
9.3. Electrical defects or work outside the approved scope may require the Customer to hire a properly qualified electrician before installation or operation can continue.
10. Takedown and Storage
10.1. When included in the approved proposal, Alta Vista will remove, label, package, and store the applicable lighting system after the display season.
10.2. The Customer must provide reasonable property access during the scheduled takedown period.
10.3. Additional charges may apply when frozen materials, inaccessible areas, property changes, landscaping, construction, or third-party alterations substantially increase the removal work.
10.4. Ordinary wear, manufacturer defects, age-related failure, and gradual deterioration are not considered damage caused by Alta Vista.
10.5. Unless otherwise agreed in writing, the Customer may not require Alta Vista-owned materials to remain installed beyond the applicable display season or scheduled removal period.
11. Cancellation and Rescheduling
11.1. Cancellation and rescheduling requests must be submitted in writing.
11.2. If Alta Vista cancels the project before installation and cannot reasonably reschedule it, amounts paid for unperformed services will be refunded.
11.3. Subject to any cancellation right required by law, if the Customer cancels after project-specific materials have been ordered, cut, prepared, or allocated, or after Alta Vista has incurred other project-specific costs, Alta Vista may retain or charge the portion of the deposit reasonably attributable to those materials, preparation, processing fees, and committed costs.
11.4. Customer-requested rescheduling is subject to seasonal availability and may result in a later installation date or service window.
11.5. Nothing in this Agreement limits any nonwaivable cancellation or refund right provided by applicable law. When applicable law requires Alta Vista to provide a separate notice of cancellation, that notice will be provided with and made part of the applicable customer contract.
12. Photographs and Marketing
12.1. Alta Vista may photograph completed exterior displays for documentation, quality control, portfolio, website, social-media, and advertising purposes unless the Customer opts out in writing before installation.
12.2. Alta Vista will not intentionally publish Customer names, exact residential addresses, vehicle license plates, home interiors, or other identifying personal information without permission.
13. Terms of Service and Privacy Policy
13.1. The Customer acknowledges that Alta Vista’s Terms of Service and Privacy Policy also apply to the project and are available on Alta Vista’s website.
13.2. If this Agreement conflicts with the general Terms of Service, this Agreement and the Customer’s approved proposal will control.
14. Entire Agreement and Order of Control
14.1. The Customer’s approved proposal, this Agreement, any legally required cancellation notice, and any written changes accepted by both parties constitute the complete agreement between the Customer and Alta Vista regarding the project.
14.2. If documents conflict, the following order controls: (1) a written change accepted by both parties; (2) the approved proposal; (3) this Agreement; and (4) the general website Terms of Service.
14.3. No verbal statement, promise, or modification changes the Agreement unless confirmed in writing by the Customer and Alta Vista.
15. Electronic Communications and Acceptance
15.1. The Customer consents to conducting the proposal, approval, signature, scheduling, invoicing, and payment process electronically.
15.2. The Customer accepts this Agreement by signing or electronically approving a proposal that clearly references this Agreement and its effective date. No separate signature is required on this website page unless applicable law requires otherwise.
15.3. Electronic records, approvals, and signatures may be retained as evidence of the parties’ agreement.
16. Severability and No Waiver
16.1. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
16.2. A party’s failure to enforce a provision on one occasion does not waive the right to enforce that provision later.
17. Governing Law
17.1. This Agreement is governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.
18. Contact Information
Alta Vista Holiday Lighting LLC
Doing business as Alta Vista Holiday Lighting
Email: info@altavistalighting.com
Business phone: (203) 424-0646
Website: https://altavistalighting.com